Recently, the technical team of ARTECH CNC COMPANY, relying on its professional capabilities and meticulous services, has tailored customized "Pi" solutions (customized processing plans/core components) for customers in different industries. From demand research to solution implementation, the team has achieved precise connection throughout the process, efficiently addressing customers' production pain points and winning high recognition from customers, which highlights the company's service advantage of "customer demand-oriented".

"We were originally worried that the existing production line would not be compatible with the customized 'Pi' solution. Unexpectedly, ARTECH's team visited in advance to conduct on-site surveys and considered even the smallest details thoroughly," said a customer from a domestic precision instrument enterprise. The enterprise needed to customize "Pi" components of special specifications for the R&D of new products. Engineers from ARTECH CNC went deep into the customer's production workshop immediately to record equipment parameters, processing procedures and precision requirements, and even adjusted the details of the solution in combination with the customer's production capacity plan for the next 3 years. During the solution design phase, the engineers communicated with the customer's technical team three times to optimize material selection and structural design. The finally delivered "Pi" components not only were compatible with the existing equipment, but also increased processing efficiency by 20% and reduced the defect rate to below 0.5%.

Similarly, an overseas auto parts customer faced special working condition requirements due to regional differences and proposed that the "Pi" solution should withstand high-temperature and high-humidity environments and meet local industry standards. The cross-border service team of ARTECH CNC overcame the obstacle of time difference, confirmed requirements point by point through online meetings, collaborated with the R&D department to adjust the surface coating process and the material of core components, and arranged multiple rounds of simulated working condition tests while synchronizing test data in real time. "It only took 15 days from putting forward the demand to delivering the solution, which far exceeded our expected cycle of 30 days, and the test data fully met the requirements," the customer specially mentioned in the acceptance report. The team also attached a detailed installation guide and maintenance manual, marking key operation steps with a combination of pictures and text, which solved the concerns of the overseas team regarding usage.

"There is no 'standard answer' for customers' needs. Every 'Pi' solution requires us to calm down and polish it carefully," said the manager of the Technical Service Department of ARTECH CNC. The company has always encouraged employees to think from the "customer's perspective". From demand research and solution design to after-sales service, a full-process communication mechanism has been established to ensure that every detail is in line with the customer's actual scenario. To enhance customization capabilities, the company also regularly organizes employees to participate in industry technical training, learn the latest material technologies and standard specifications, and accumulate cross-industry service experience, so as to better respond to various personalized needs.

According to statistics, since the beginning of this year, the delivery rate of ARTECH CNC's customized "Pi" solutions has reached 100%, and customer satisfaction has increased by 12% compared with last year. Among them, 80% of customers said they would recommend the company to their peers. In the future, the company will continue to strengthen the service capabilities of its technical team, improve the customized service system, and provide more accurate and efficient solutions for global customers to help them achieve production upgrading.